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Defective items constitute:

  • factory damage to garment
  • missing items (i.e., belts, wraps, etc.)
  • broken attachments
  • missing attachments (i.e., buttons, clamps, clasps, etc.)
As with many delicate, yet high end garments, missing stone embellishments are pretty normal. Although the clothing items are super durable, the embellishments are still somewhat delicate and must be handled with care, but sometimes (during shipping, etc.) a few stones may dislodge. Yet, a few missing stones don't make the item defective. We can send you extra stones upon request.