Returns & Refunds

Returns & Refund Policy

At Gritty Soul, we want you to love your purchase. If something doesn’t work out, here’s how our returns process works:

Refunds (via Store Credit)

  • Returns are refunded for 100% of the item cost (excluding shipping fees).

Store Credit

  • All returns are processed as store credit in the form of a digital credit.
  • To access your store credit, create an account at accounts.grittysoul.com.
  • Store credits can be used to purchase new items anytime.

    START A RETURN

     

    Return Requirements

    • 📦 Items must be sent back within 30 days of the delivery date.
    • 🚫 Items must be unworn, unwashed, and with original tags attached.
    • 🚫 Items must be free of stains, makeup, deodorant, or signs of wear.
    • 🚫 Items marked as “Final Sale” are not eligible for return.

    Return Process

    • Start your return easily through our Easy Returns Portal.
    • Shipping fees are non-refundable if your package has shipped and been marked as "delivered."
    • ⏰ Please allow up to 5 business days for your return to be processed after it is received.

    Important Notes

    We reserve the right to define and limit, refuse, or reject returns in the following situations:

    • Irregular or excessive returns suggestive of "wardrobing."
    • Returns involving worn, altered, laundered, damaged, or missing items.
    • Suspected fraudulent or criminal activity.

    Gritty Soul also reserves the right to refuse service (both online and in-store) due to the behaviors outlined above.