Customer Support Center
At grittysoul.com your satisfaction is our priority! Whether you need help tracking an order, understanding our return policy, or just figuring out how to use your store credit, we’ve got you covered. Below you’ll find answers to our most frequently asked questions. If you don’t find what you’re looking for, feel free to contact us directly, and we’ll be happy to assist.
We typically respond to messages within 2-24 business hours. Feel free to reach out to us here:
Message Us
We typically respond to messages within 2-24 business hours. Feel free to reach out to us here:
Message Us
Normal Shipping & Processing Times
All orders are shipped from our warehouse in Atlanta, GA.
- Processing Times
Orders are processed, packed, and shipped within 2-5 business days or sooner.
✈️ Express Delivery orders are shipped within 1 business day. - Shipping Days
Orders are shipped Monday through Friday. Shipping days do not include federal holidays or weekends.
Normal Shipping & Processing Times
All orders are shipped from our warehouse in Atlanta, GA.
- Processing Times
Orders are processed, packed, and shipped within 2-5 business days or sooner.
✈️ Express Delivery orders are shipped within 1 business day. - Shipping Days
Orders are shipped Monday through Friday. Shipping days do not include federal holidays or weekends.
Returns & Refund Policy
At Gritty Soul, we want you to love your purchase. If something doesn’t work out, here’s how our returns process works:
Refunds (via Store Credit)
- Returns are refunded for 100% of the item cost (excluding shipping fees).
Store Credit
- All returns are processed as store credit in the form of a digital credit.
- To access your store credit, create an account at accounts.grittysoul.com.
- Store credits can be used to purchase new items anytime.
START A RETURN
Returns & Refund Policy
At Gritty Soul, we want you to love your purchase. If something doesn’t work out, here’s how our returns process works:
Refunds (via Store Credit)
- Returns are refunded for 100% of the item cost (excluding shipping fees).
Store Credit
- All returns are processed as store credit in the form of a digital credit.
- To access your store credit, create an account at accounts.grittysoul.com.
- Store credits can be used to purchase new items anytime.
START A RETURN
How to Access Your Store Credits or Gift Card Balance
Log into Your Account
- Visit account.grittysoul.com/orders
- After logging in, go to your Profile by clicking here.
- Your available store credit balance will be displayed under the profile section.
Use Your Store Credits at Checkout
- Your store credits are automatically applied at checkout.
- To ensure they appear, you must be logged into your account while completing your purchase.
Use Your eGift Card at Checkout
- Enter your eGift Card number at checkout
How to Access Your Store Credits or Gift Card Balance
Log into Your Account
- Visit account.grittysoul.com/orders
- After logging in, go to your Profile by clicking here.
- Your available store credit balance will be displayed under the profile section.
Use Your Store Credits at Checkout
- Your store credits are automatically applied at checkout.
- To ensure they appear, you must be logged into your account while completing your purchase.
Use Your eGift Card at Checkout
- Enter your eGift Card number at checkout
Account Login
- How do I create an account?
Simply click Login/Create Account - I forgot my password, how do I reset it?
No worries! Click on “Forgot Password” at the login page, and you’ll receive an email to reset your password.
ACCOUNT ACCESS
Account Login
- How do I create an account?
Simply click Login/Create Account - I forgot my password, how do I reset it?
No worries! Click on “Forgot Password” at the login page, and you’ll receive an email to reset your password.
ACCOUNT ACCESS
At Gritty Soul, we prioritize the security of your personal information while making it easy to track your order. Here's how you can access your order status:
1. Accessing Your Order Status Without Logging In:
- You can view your order status directly from your order confirmation email or SMS notification.
2. Login To Access Your Order Status:
- Create an account or login using your registered email and password. Access Account
At Gritty Soul, we prioritize the security of your personal information while making it easy to track your order. Here's how you can access your order status:
1. Accessing Your Order Status Without Logging In:
- You can view your order status directly from your order confirmation email or SMS notification.
2. Login To Access Your Order Status:
- Create an account or login using your registered email and password. Access Account
Learn more about us and our story at Gritty Soul by visiting our "About Us" page here:
ABOUT US
Learn more about us and our story at Gritty Soul by visiting our "About Us" page here:
ABOUT US
Select Sezzle at checkout and split your entire order into 4 payments over 6 weeks with no interest. Read more here!
Select Sezzle at checkout and split your entire order into 4 payments over 6 weeks with no interest. Read more here!
