Temporary Shipping Times
Due to worldwide Covid-19 Pandemic, orders may experience delays due to the number of orders being processed and extended lead times for shipping so please allow up to 10 additional days for orders to be shipped during this extraordinary time.
Normal Shipping & Processing Times
All orders are shipped from our warehouse in Greensboro, GA. We aim to ship orders the same day or next business day!
Pre-Order items will ship as noted at the time of your order.
Gritty Soul ships orders Monday through Friday, and does not operate on federal holidays.
Also, we aren’t for liable for any items damaged during the opening or "trying on" of your parcel.
How do I file a claim? My package was delivered, but I didn't receive it.
Gritty Soul does not hold or accept responsibility for packages that have been reported as "Delivered" by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Please be aware that economy shipping is the default, standard, uninsured shipping option. If something happens to your package during transit, delivery, or post-delivery, you cannot file a claim if you've chosen the Economy option. By choosing this option, you acknowledge that Gritty Soul is not responsible for anything that happens once the package leaves our warehouse.
However, we offer package insurance via Route. This covers your delivery under the Economy shipping parameters. It's highly recommended. During checkout, you'll see the Route option available.
Other than Route, if you wish for your package to be insured, please upgrade your shipping to one of the expedited options. These are the only options that carry insurance. Thus, you can only file a claim if you've chosen one of the expedited options.
For packages with insurance, please contact us within 10 days to file a claim for a package that has not been delivered or if the tracking information states that your package was delivered by the carrier but you have not received it.
If you need to file a claim, please note that claims can take up to 30 days to complete. We will assist you in working with the carrier to complete the claims process
We suggest that pre-ordered items be ordered separately from “in-stock” orders, as our in-stock items are shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped on the pre-order shipping date.
We’re pleased to offer Flat Rates on shipping costs!
- Economy Delivery 4-5 days ($9.99)*
- Express 2 Day Delivery ($22) Order by 10am EST
- Overnight Delivery ($27) Order by 10AM EST
- Transit Time listed does not include Saturdays, Sundays, and Holidays.
- * Packages over 5lbs Economy Delivery cost $14.99