SHIPPING & DELIVERY
We are originally from New Orleans, but we are now based in Atlanta. As of October 20, 2019, our new warehouse and shipping location is right outside of Chicago. It’s a central location in the United States, and we aim to ship orders the same day or next business day!
Gritty Soul ships orders Monday to Friday, during office hours, and does not operate on federal holidays.
Most orders are received within 3-5 days once shipped. We will email you to confirm the order and again at the time of shopping.
We aren’t for liable for any items damaged during the opening of your parcel.
$6.99 Priority Shipping for orders with value of $0.00–$100.00
$9.99 Priority Shipping for orders with value of $100.01–$300.00
$10.99 Priority Shipping for orders with value of $300.01–$500.00
Transit Time listed does not include Saturdays, Sundays, and Holidays.
Orders placed before 1PM EST will be shipped same day.
Please contact us within 10 days to file a claim for a package that has not been delivered or if your tracking information states that your package was delivered by the carrier but you have not received it.
If you need to file a claim, please note that claims can take up to 30 days to complete. We will assist you in working with the carrier to complete the claims process.
Gritty Soul does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.