Shipping Information

Normal Shipping & Processing Times

All orders are shipped from our warehouse in Atlanta, GA.

  • Processing Times
    Orders are processed, packed, and shipped within 2-5 business days or sooner.
    ✈️ Express Delivery orders are shipped within 1 business day.

  • Shipping Days
    Orders are shipped Monday through Friday. Shipping days do not include federal holidays or weekends.

  • Delivery Times

    • Standard Economy Delivery: 3-4 business days ($9.99)
    • Express 2-Day Delivery: ($25)

Please Note:

  • Delivery time includes processing and in-transit time.
  • During holiday periods and promotional events, expect an additional 5-7 business days for processing.
  • In rare cases of extreme order volume, processing delays of 7-14 business days may occur.

  • Pre-Order Items
    Pre-order items typically ship within 5-7 business days after the order is placed.

    BFCM (Black Friday/Cyber Monday) Shipping
    During BFCM, shipping times may be extended. Orders placed during this period will ship within 5 business days.

Order Accuracy & Responsibility

To ensure timely delivery, please double-check that your shipping address is complete and accurate at checkout. Include all necessary details like abbreviations, street numbers, apartment or building numbers, and route information (if applicable).

We are not responsible for lost, misplaced, or delayed packages due to incorrect or incomplete address information provided at the time of purchase.

Delivery Policy

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for store credit or a reshipment.

Gritty Soul does not guarantee responsibility for packages marked as “Delivered” by the carrier. All such cases will be reviewed on an individual basis.

Delivery Claims

We will work with the shipping carrier to assist you in filing a claim for lost or missing packages.

  • Claims may take up to 30 days to process, depending on the carrier.
  • Gritty Soul does not issue refunds or credits for packages the carrier confirms as delivered.