How do I track my order?
How do I cancel or change my order?
We understand how important your order is, so we work quickly to fulfill orders. If there’s an error, please contact us about it immediately. While we cannot easily cancel or change an order once it has been placed, we will do our best to accommodate your request. You are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.
Where do I find my order number or confirmation email?
You will receive an email within a couple of minutes of placing your order. Please check your Spam folder. Alternatively, the email address on file might be spelled incorrectly. To check your orders, log into your Gritty Soul account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Support team here.
I only received part of my order, where is the rest?
Usually it is because there is a pre-order item on your order. A Pre Order item is one that you are ordering before we have it in inventory. Your Pre Order items will alway ship on or before the Pre Order date on your item. (May 2020 update: Covid-19 issues have caused delays with items being shipped on or before the pre-order date. This is temporary).
Gritty Soul offers an Electronic Gift Card for your return. We do not offer exchanges or refunds. We hope that you love your product when you receive it. All returns will be refunded via store credit in the form of an Electronic Gift Card. You can use it to purchase a new item at any time.
Start your EASY RETURN here: EASY RETURNS. You will be responsible for covering the shipping costs to return your item(s).
Items must be sent back within 14 days of the delivery date.
View our full policy here: https://grittysoul.com/pages/returns
My item is damaged or defective. What do I do?
To report a damaged item, please contact our customer support team here. Be prepared to provide photos along with a description of the damaged item(s) and your order number associated with the items in question.
Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.