SHIPPING & DELIVERY
We aim to process your order within 24-48 hours of it being placed. Gritty Soul ships orders Monday to Friday, during office hours, and does not operate on federal holidays.
Most orders are received within 2-3 days once shipped. Gritty Soul will email you to confirm the order and again at the time of dispatch.
Once you have received your parcel, please open it with care. Gritty Soul is not liable for any items damaged during the opening of your parcel.
SHIPPING OPTIONS
Free Shipping on all orders over $100*
METHOD COST TRANSIT TIME
Standard $5.99 . 2-3 Business Days
Overnight $14.99 1 Business Day**
Canada $6.99 5-7 Business Days**
UK $9.99 5-10 Business Days**
International $15 5-10 Business Days**
*Free Shipping qualifies for US customers only.
Transit Time listed does not include up to 2 day processing time (excluding Saturdays, Sundays, and Holidays).
**Orders placed before 1PM EST will be shipped same day via 1-Business Day Overnight Shipping. If placed after 1PM EST order will ship by next business day.
What is a Pre Order item? What if I want to cancel a Pre Order?
Your Pre Order items will alway ship on or before the Pre Order date on your item.
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking.
If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.
Returns
We hope that you love your product when you receive it. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit.
We do not offer refunds. You may send the item back for store credit. Please fill out our contact form HERE with your name, order number, the item(s) being returned, and your reason for returning. Please allow up to 24 hours for a return authorization email.
Once you get your return authorization email, head to your favorite shipping carrier and send the item(s) back to us. You will need to purchase a shipping label.
Once your item(s) has been received, we will email you your store credit redemption info within 5-7 business days.
Gritty Soul only issues store credits. We do not offer any exchange or refund.
Store credit
If you choose a store credit for your return, we'll send you an E-Gift Card for 100% of cost of your item.
Still have questions? Chat with us HERE
