Normal Shipping & Processing Times
All orders are shipped from our warehouse in Atlanta, GA.
ORDERS with 📦 Standard Delivery SHIP within 48 Hours GUARANTEED!*
ORDERS with ✈️ Express Delivery will SHIP on the next business day.
Gritty Soul ships orders Monday through Friday, and does not operate on federal holidays.
- Standard Economy delivery time 3-4 days ($9.99)
- Express 2 Day delivery time ($22)
- Express Overnight delivery time ($27)
What is the 48 Hour GUARANTEED SHIPPING?
We guarantee that your item will ship within 48 hours, or your shipping is FREE! If you order doesn't ship within 48 business hours, (excludes the weekend), then we will refund you the cost of shipping! That's it.
How do I file a claim?
My package was delivered, but I didn't receive it.
Gritty Soul does not hold or accept responsibility for packages that have been reported as "Delivered" by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If you wish for your package to be insured, please upgrade your shipping to one of the expedited options. These are the only options that carry insurance. Thus, you can only file a claim if you've chosen one of the expedited options.
For packages with insurance, please contact us within 10 days to file a claim for a package that has not been delivered or if the tracking information states that your package was delivered by the carrier but you have not received it.
If you need to file a claim, please note that claims can take up to 30 days to complete. We will assist you in working with the carrier to complete the claims process