Normal Shipping & Processing Times
All orders are shipped from our warehouse in Atlanta, GA.
❗️All ORDERS SHIP WITHIN 3 - 5 DAYS OF ORDERING, unless otherwise noted on the product page. Please pardon our delay in processing orders to ship.
Gritty Soul ships orders Monday through Friday, and does not operate on federal holidays.
- Economy Delivery 3-4 days ($11.99)*
- Express 2 Day Delivery ($22) Order by 10am EST
- Overnight Delivery ($27) Order by 10AM EST
How do I file a claim? My package was delivered, but I didn't receive it.
Gritty Soul does not hold or accept responsibility for packages that have been reported as "Delivered" by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If you wish for your package to be insured, please upgrade your shipping to one of the expedited options. These are the only options that carry insurance. Thus, you can only file a claim if you've chosen one of the expedited options.
For packages with insurance, please contact us within 10 days to file a claim for a package that has not been delivered or if the tracking information states that your package was delivered by the carrier but you have not received it.
If you need to file a claim, please note that claims can take up to 30 days to complete. We will assist you in working with the carrier to complete the claims process
We suggest that pre-ordered items be ordered separately from “in-stock” orders, as our in-stock items are shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped on the pre-order shipping date.