What is a Pre Order item? What if I want to cancel a Pre Order?
Your Pre Order items will alway ship on or before the Pre Order date on your item.
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking.
If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.
There is an additional $4 discounted shipping charge when a pre-order item and in-stock item is ordered at the same time.