What is a Pre-Order?

Our items that are available for pre-order, means that you are purchasing an item that is scheduled to be shipped at a future date. Our customers love pre-ordering items, because it is a great way to guarantee that the item will not be sold out once it arrives in the warehouse.

When will my Pre-Order ship?

We suggest that pre-ordered items be ordered separately from “in-stock” orders, as our in-stock items are shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped on the pre-order shipping date.

If an item is available for pre-order, it will have its own specific shipping date. The shipping date will be shown on the product page, in your cart, order page, and order confirmation email.

What if I want to cancel a Pre Order?

A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking.

If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.