Customer Service

FREQUENTLY ASKED QUESTIONS

How can I pay?

This website accepts Visa, Mastercard, AMEX, Discover, AfterPay, Shopify Pay, and Paypal. 

What will my credit card statement say?

GrittySoul will appear on your statement.

How do I track my order?

Track you order in 3 ways: 

  1. Go to grittysoul.com/orderstatus to track your package. (you must enter your Order Number and Email Address).

  2. You can track you package directly on the carrier's website. Depending on the shipping method you selected you may visit USPS.com or FedEx.com 

How do I cancel or change my order?

We understand how important your order is, so we work quickly to fulfill orders. While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

Return Policy?

Gritty Soul offers an Electronic Gift Card for your return. We do not offer exchanges or refunds.

We hope that you love your product when you receive it.  All returns will be refunded via store credit in the form of an Electronic Gift Card. You can use it to purchase a new item at any time. 

Start your EASY RETURN here: EASY RETURNS

You will be responsible for covering the shipping costs to return your item(s).

Items must be sent back within 14 days of the delivery date.

View our full policy here:

https://grittysoul.com/pages/returns

Store credit?

You will receive an E-Gift Card for 100% of cost of your item.

Do you have a store?

Not yet! Gritty Soul is only available only online at https://grittysoul.com

Need to contact us?

✉️ Contact Us HERE

a Kinetic Koncepts Company