What is a Pre-Order?
Our items that are available for pre-order, means that you are purchasing an item that is scheduled to be shipped at a future date. Our customers love pre-ordering items, because it is a great way to guarantee that the item will not be sold out once it arrives in the warehouse.
When will my Pre-Order ship?
We suggest that pre-ordered items be ordered separately from “in-stock” orders, as our in-stock items are shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped on the pre-order shipping date.
If an item is available for pre-order, it will have its own specific shipping date. The shipping date will be shown on the product page, in your cart, order page, and order confirmation email.
What if I want to cancel a Pre Order?
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking.
If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.
Gritty Soul offers an Electronic Gift Card for your return. We do not offer exchanges or refunds.
OPTION #1
Start your EASY RETURN here: EASY RETURNS
We hope that you love your product when you receive it.
Gritty Soul offers an Electronic Gift Card for your return. We do not offer exchanges or refunds.
All returns will be refunded for 100% of the cost of your item. This does not include shipping cost at the time of purchase. Shipping is non-refundable if your package has shipped and been marked as "delivered."
Please be aware that you will be responsible for return shipping charges.
Returns are processed as store credit in the form of an Electronic Gift Card. You can use it to purchase a new item at any time.
⚡️For lighting FAST returns, use our Easy Return system and a flat rate shipping label fee of $9.99.
💲If you use Easy Return, the shipping costs will be deducted from your store credit balance.
💲All delivered items are subject to the return policy, regardless of purchase intent (i.e., weddings, events, occasions, birthdays, etc.).
📦Items must be sent back within 14 days of the delivery date.
🚫Items must be unworn, unwashed, and have original tags attached.
🚫Items must be free of stains, makeup, deodorant, or wear.
🚫All items marked "Final Sale" cannot be returned.
⏰Please allow up to 2 business days for us to process your return once it is received.
We aren't liable for any return packages that may become lost or stolen in-transit. So please keep your proof of postage and/or return tracking number when shipping back your returns.
DEFECTIVE ITEMS
Defective items constitute:
- stains
- holes and tears
- missing items (i.e., belts, wraps, etc.)
- broken attachments
- missing attachments (i.e., buttons, clamps, clasps, etc.)
As with many delicate, yet high end garments, missing stone embellishments are pretty normal. Although the clothing items are super durable, the embellishments are still somewhat delicate and must be handled with care, but sometimes (during shipping, etc.) a few stones may dislodge. Yet, a few missing stones don't make the item defective. We can send you extra stones upon request.**Small threads protruding from an item also don't constitute a defective item. This is a common occurrence in the fashion industry and can be resolved with by scissors or nail clippers.**
OPTION #2
Download the form : DOWNLOAD
If you do not use our Easy Returns system, you can download the form below. Please allow up to 3-5 business days for us to process your return if you do not choose to use our Easy Returns system.
💲You will be responsible for covering the shipping costs to return your item(s).
⏰Please allow up to 3-5 business days for us to process your return once it is received.
💲All delivered items are subject to the return policy, regardless of purchase intent (i.e., weddings, events, occasions, birthdays, etc.).
📦Items must be sent back within 14 days of the delivery date.
🚫Items must be unworn, unwashed, and have original tags attached.
🚫Items must be free of stains, makeup, deodorant, or wear.
🚫All items marked "Final Sale" cannot be returned.
DEFECTIVE ITEMS
Defective items constitute:
- stains
- holes and tears
- missing items (i.e., belts, wraps, etc.)
- broken attachments
- missing attachments (i.e., buttons, clamps, clasps, etc.)
As with many delicate, yet high end garments, missing stone embellishments are pretty normal. Although the clothing items are super durable, the embellishments are still somewhat delicate and must be handled with care, but sometimes (during shipping, etc.) a few stones may dislodge. Yet, a few missing stones don't make the item defective. We can send you extra stones upon request.
We aren't liable for any return packages that may become lost or stolen in-transit.
